Subject: Tech Support Candidate - Deepak Kumar Sharma
From: Deepak Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 13:19:08 -0400

| | Tech Support Test

Name | Deepak Kumar Sharma
E-mail | [email-masked]
Phone Number | (201001) 9871102803
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check my internet connectivity and after checking it I'll refresh the webpage . If it is not working then I'll go to the settings and clear the cookies and cache to improve connectivity
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to transfer multiple files like photos videos songs movies also whereas Wifi is used for internet connectivity only
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | providing qualitative service to the customer is one the major point when it comes to great customer service
What according to you makes you a good candidate for customer service or technical support job? | I am keen learner and eager to utilizey potential and skills for the growth of the organization
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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