Subject: Tech Support Candidate - Gaurav Kumar Gaurav
From: Gaurav Kumar Gaurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 12:05:01 -0400

| | Tech Support Test

Name | Gaurav Kumar Gaurav
E-mail | [email-masked]
Phone Number | (91) 7259412333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | technical support specialist | 19th june |
Previous Employer 1 | capgemini | system analyst | Dec 2018 |
Previous Employer 2 | Na | na | na |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check whether the user's computer  is
connected to network or not. If yes connected then I will check whether the web address is correct or not. To do this go to command prompt, type PING command with the web address and see whether the DNS is working or not. If the to and fro call is fine then he/she should be able to connect.

What according to you is difference between Bluetooth and Wifi? | Both are used for providing wireless connection. Bluetooth mostly used for short term range devices but where as WIFI used for broad range device or in internet terms.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customers - greet or acknowledge the issue not a prority basis.Doer person will not take client tasks seriously. Means only satisfied customers.

Great customers - greet or acknowledge the issue on a high prority basis.Doer person will take client tasks seriously. Means satisfied and loyal customers.

What according to you makes you a good candidate for customer service or technical support job? | In Tech support job the doer must be a good listener.first he/ she should understand the ask then act accordingly. In my scenario anyone will get any kind of issue. If i am getting simple and sophisticated both kind of issue but as a doer I have to think as a broad minded or out of the box to tackle the issue. In other word thinking is important l.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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