Subject: Tech Support Candidate - Ankit Mohan Aggarwal
From: Ankit Mohan Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 11:27:16 -0400

| | Tech Support Test

Name | Ankit Mohan Aggarwal
E-mail | [email-masked]
Phone Number | (91) 8448244191
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Crossing Republic, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Ltd | Senior Associate Technical Support | N/A | 27839
Previous Employer 1 | Tech Mahindra Ltd | Senior Associate Technical Support | 27th April 2019 | 20000
Previous Employer 2 | AAGS Techno Private Limited | Business Head | 19th Oct 2017 | 25000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check whether I am able to open other websites or not.

Case-1 : If I am unable to open any other website as well, then I will troubleshoot on my Internet

Case - 1 (a): I will check whether I am not getting Internet on this device.

Step-1: Open Command Prompt, run following command:
>  ipconfig/all
This command shows the IP address of my device as well as IP address of my router.

If I am getting 169 IP range (Automatic Private IP Address), it means I am getting bad IP address from the router

In this case, I will run 2 other commands in the following order to release the bad IP address and get a new IP address from the router:

>  ipconfig/release
>  ipconfig/renew

After these commands, I will run this command to confirm that I get a new and good ip address from the router

>  ipconfig/all

Once I get a good IP address on my device, I am able to open the website

Case - 1 (b): I will check whether I am not getting Internet on all the other devices as well.

Step-1: Restart the router and then once the lights get stable on the router, then try to connect with internet, if it doesn't work

Step-2: I will factory reset the router, and if it doesn't work, then contact ISP.

Case-2 : If I am able to open other websites

Step-1 : I clear all the caches and cookies of a browser and then try to open the website again and if it still doesn't work

Step-2 : I will try to open the same website on another web browser and then also if it doesn't work

Step-3 : I will open command prompt and run following two commands:

1. ping ndtv.com
2. tracert ndtv.com

These two commands let me know whether the issue is at website end or at the ISP(Internet Service Provider) end

What according to you is difference between Bluetooth and Wifi?

According to me, there are 2 major differences between the Bluetooth and Wifi
1. Bluetooth works at low range as compared to wifi
2. Bluetooth has low speed as compared to wifi

Because of these 2 reasons, we can send huge data over wifi from one city to another city or from one country to another country.

If we want to send any data via bluetooth, then two users must be in a closed proximity

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is that customer comes with a query and by the end of conversation, we resolve the query.

Great customer service is not only to resolve the customer query but also to build the rapport with customer and make the customer feel like he/she is talking to one of his/her family member and we as a customer support, empathize as well as assure the customer that his or her query landed to a correct desk and he/she will surely get a solution

What according to you makes you a good candidate for customer service or technical support job?

I do not believe in providing only 9 hours shift to the company.
I believe that unless or until I am that much productive that company is getting most of the revenue because of me. I always try to justify my salary.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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