Subject: Tech Support Candidate - Mohd Abuzar Khan
From: Mohd Abuzar Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 11:03:17 -0400

| | Tech Support Test

Name | Mohd Abuzar Khan
E-mail | [email-masked]
Phone Number | (91) 9119072681
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Sadaa Infratech | Assistant Engineer | 28/02/2019 | 12000
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will see what the error is as displayed on the screen.
Depending on it I will first try checking my internet connection. If the internet connection icon shows disconnected or shows a small exclamation mark on it I will try reconnecting the internet by restarting my modem.
If the problem still persists I will open a new tab and open a new website and see whether if it works. If it does, then there is problem in either the website or the browser you are using, I will try clearing the cookies and cache.
If the error shows there is a security risk in opening the website click on the Advanced option displayed below the error message and then click on proceed to website.
If none of the above options works try checking if the browser is using a proxy server by going through the settings tab and selecting no proxy from the proxy menu.
At last if nothing works try updating the browser or switching to a different browser.

What according to you is difference between Bluetooth and Wifi?

The main purpose of bluetooth is that it allows short range exchange of information between devices and is limited by the number of devices that can be connceted.
WiFi on the other hand mainly allows device to connect to the internet and is not limited by the number of connections.
Bluetooth consumes less power and is slow whereas wifi consumes more power and is comparitively faster and has a larger range.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When you fulfill the demands of the customer you might be termed as a good service representative and if you go beyond your role to not only fulfil the requisite duties but to also exceed the expectations of your customer it is termed as great customer service.

What according to you makes you a good candidate for customer service or technical support job?

I am an avid listener, the foremost and most important quality that a customer service representative should have.
I believe that my problem solving skills, tenacity and attention to detail combined with my exceptional communication skills would help me succeed in this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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