Subject: Tech Support Candidate - Aashish Aashish Gupta
From: Aashish Aashish Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 10:34:47 -0400

| | Tech Support Test

Name | Aashish Aashish Gupta
E-mail | [email-masked]
Phone Number | (+91) 9540444025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Specialist | | 72k
Previous Employer 1 | Orange | CMD specialist | 26 September 2018 | 30k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check if my internet connection is fine or not
Will try to access some other website
Will try to launch the same website from other web browser
Will check if the particular site is up or not

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a private connection between 2 phones using which we can transfer files
Wifi is used for accesing internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

What you provide over and above the contractual obligations will determine if you are providing good or great customer service
If customer feels satisfied and feels that you have supported even more than their expectations, I would call it a great customer service

What according to you makes you a good candidate for customer service or technical support job?

I have been working asbVOIP Engineer for the past 5 years
For the last 2 years, I am working for a cisco project(cisco red badge) which helped me gain  relevant t chnical and professional Skills.
I am Fluent in communicating with Eu/US customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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