Subject: Tech Support Candidate - Ashi Ms
From: Ashi Ms <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 07:06:07 -0400

| | Tech Support Test

Name | Ashi Ms
E-mail | [email-masked]
Phone Number | (110091) 9871454210
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar phase 2

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Bajaj finance | Sales executive | Na | 24000 plus incentive
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i try to find where the probem is coming from . After checking the problem i look for a solution how can i overcome my probelm by taking all necessary actions. Also i will clear all the caches and cookies from my browser in order to overcome the probelm.

What according to you is difference between Bluetooth and Wifi?

1. Bluetooth is for shorter range than wifi.
2. Bluetooth is used fir sharing media whereas wifi is used for accessing internet.
3. Bluetooth is less secured as compared to wifi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In great customer service we satisfy the customer by solving their probelm efficiently.
Also in great customer service we are very much loyal with the customer.
Suppose a customer emails us his or her querry . We give feedback within 24 hrs that is good customer service. Where as if we reply to that customer within minutes that is great customer service .

What according to you makes you a good candidate for customer service or technical support job? | As i am having one year experience of sales so i know how to deal with people and how to convense them. Also i am having good communication skills and also passionate towards my job .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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