Subject: Tech Support Candidate - Rahul Gupta Rahul
From: Rahul Gupta Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 06:56:23 -0400

| | Tech Support Test

Name | Rahul Gupta Rahul
E-mail | [email-masked]
Phone Number | (91) 6396701736
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Tech Mahindra | Senior customer associate | 24 December | 18598
Previous Employer 2 | Ienergizer | Assistant customer associate | 23 July | 16957

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check whether it is happening on other websites also by opening a new site. If problem still persits open another browser like internet explorer and try to open the site you are having problem with. If problem still persits try to clear cookies and cache memory by going on library button on your toolbar and select clear  recent history and below drop down menu select cookies and cache .If problem still persits it might be site issue.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used for connecting short range devices for sharing while wifi is used for providing high speed web accessor internet and has wide scope.
Bluetooth has low bandwidth while wifi has large bandwidth.
Bluetooth has low power while wifi has high power.
Bluetooth can support limited users while wifi can support multiple users at a time.
Bluetooth has range upto 10 m while wifi has a range upto 100 m .
Bluetooth is less secure while wifi is more secure

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is providing the customer basic support and assist the customer what he or she needs while great customer service is that you are keeping customer satisfied and providing him services also you are loyal to customer.
What according to you makes you a good candidate for customer service or technical support job? | I have enough patience to understand their problem and communicate the proper resolution in a simpler manner. Give them best alternative solution with good product knowledge.I have good time management to tackle them with great customer experience. Being an experienced person and being a graduate from technical background,it makes me feel suitable for the position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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