Subject: Tech Support Candidate - Aasif rao
From: Aasif rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 06:21:23 -0400

| | Tech Support Test

Name | Aasif rao
E-mail | [email-masked]
Phone Number | (091) 9557304052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all I would check internet connectivity on my computer. If the connection is established and it is secure I would try again to open the website. in any case if there is no response I would try to open that site on another browser. if the condition remains the same on another  browser also then I would check if by any chance the site has been blocked on my connection or not, it it is blocked I would contact my service provider to unblock it or in other case I would check it on another computer with different connectivity to make sure whether the problem is generalized or not.

What according to you is difference between Bluetooth and Wifi?

bluetooth is customized for short distance data sharing  whereas wifi networks are used for long range data sharing and distribution
also the speed and number of peer is higher in case of wifi

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me a good customer care service is where the customer is fully satisfied with the resolve
and when an employee goes out of his way to provide the best solution to the customer in fastest way possible not consuming much time, having 100 per cent understanding, providing proper guidance. I would call that a Grest customer service.

What according to you makes you a good candidate for customer service or technical support job? | My excellent communication skill,understanding ability and vast technical knowledge and utilise process knowledge provided to me during training,empathy towards customer,I believe I would be a great candidate for customer service or technical job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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