Subject: Tech Support Candidate - Alok Pandey
From: Alok Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 03:09:23 -0400

| | Tech Support Test

Name | Alok Pandey
E-mail | [email-masked]
Phone Number | (91) 9990506460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global Upside India Pvt Ltd | Senior Associate | 2 Aug 2019 | 29133
Previous Employer 1 | Infosys BPO | Process Specialist | 8 Apr 2016 | 26000
Previous Employer 2 | MetLife GOSC | Senior Associate | 23 Dec 2015 | 14000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check network connection and I will check URL spelling also. If I will not able to connect it then I will raise a ticket to IT team regarding this issue and inform to supervisor.

What according to you is difference between Bluetooth and Wifi?

Bluetooth and WiFi are different standards for wireless communication.

Bluetooth technology is useful when transferring information between two or more devices that are near each other when speed is not an issue, such as telephones, printers, modems and headsets. It is best suited to low-bandwidth applications like transferring sound data with telephones (i.e. with a Bluetooth headset) or byte data with hand-held computers (transferring files) or keyboard and mice.

Wi-Fi is better suited for operating full-scale networks because it enables a faster connection, better range from the base station, and better wireless security (if configured properly) than Bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | I need a job and this type of questions will not help me during process my work.
What according to you makes you a good candidate for customer service or technical support job? | My experience is enough.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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