Subject: Tech Support Candidate - Chandan Patel
From: Chandan Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 02:46:10 -0400

| | Tech Support Test

Name | Chandan Patel
E-mail | [email-masked]
Phone Number | (+91) 7388919483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | UP-Varanasi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address in the address bar to ensure that you are going to the right web page or not.
2. If you try to open the same web page on different computers connected to the same network.
3. First of all, check the internet connection before going to the web page.

What according to you is difference between Bluetooth and Wifi?

BlueTooth - 1. Bluetooth has essentially connected
short the range for share data.
2. Low Bandwidth.
3. Support a limited number of users.
4. Power consumption is low.

Wifi - 1. Wifi provides high-speed internet access.
2. High Bandwidth.
3. It provides support to a large number of
users
4. Power consumption is high.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service: 1. Your customer email from your website within 24 hours.
2. Your customer is not happy with your product service and wants it to return and get a refund.
3. You are on the phone with the customer and another customer is a walk in your office. You whisper to the customer standing in front of you that you will be right with them while you finish your call. They wait 5 minutes.
4. A prospect is on the phone and asks you a question you don’t know the answer to. You put them on hold to find the answer and then come back to them with it.
5. For one reason or another, your customer is irate and you have to deal with it. While they are being offensive and it was not your doing, you work to the best of your ability to help them.

Great customer service: 1. Your customer email from your website within a minute.
2. You not only graciously accept the return let the customer know you will waive you all fees associated to ensure that their experience is a good one.
3. You tell the person on the phone to hold for one moment and you will be right back with them. You greet the customer in front of you and quickly assess their needs. If you can help within 15 seconds, do it.
4. You explain you don’t know the answer but will get them the answer. You tell them you recognize their time is valuable and offer to either put them on hold or to give them a call right back.
5. First, you apologize, even if you had nothing to do with why they are upset. You accept responsibility. Let them know you will work to resolve this and actively search for ways to turn their frustration into satisfaction.

What according to you makes you a good candidate for customer service or technical support job? | Customer service is about the customer and the service that is offered to them. It will be the job of a customer service agent to build a positive relationship with the customer. The agent also needs to make sure that the customer’s experience with the company is a satisfying one which helps to increase the overall reputation of the enterprise.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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