Subject: Tech Support Candidate - Rida Fatma
From: Rida Fatma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 02:36:30 -0400

| | Tech Support Test

Name | Rida Fatma
E-mail | [email-masked]
Phone Number | (+91) 8077880935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxmi nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | bloom hotel group | HR Executive | NA | 24700
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my internet connection.
If there is no problem with the connectivity then I will try to load the website on an another browser.
Stiff if the problem persist then I will try to open some other website.
If none of the websites is loading then surely the problem is from my end but if the other sites are working seamlessly then the problem is with that particular website.

What according to you is difference between Bluetooth and Wifi?

Bluetooth enables us to connect to other devices    kept within a short range together while Wifi is a long range device.
The speed for Wifi is very high in comparison to bluetooth.
Bluetooth needs an adapter to get connected while wifi works on wireless connectivity

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

When the customer was satisfied with your responses but you are not sure whether he will come back to you or not is a good customer service.
When the customer is happy with your services and is loyal towards you now in terms of continuity of the services availing then you surely have delivered great customer service.

What according to you makes you a good candidate for customer service or technical support job? | Good and convincing Communication skills with loads of patience lets me actively listen to the customer in order to deliver right and necessary responses.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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