Subject: Tech Support Candidate - VISHWANATH PRATAP Singh
From: VISHWANATH PRATAP Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 01:01:11 -0400

| | Tech Support Test

Name | VISHWANATH PRATAP Singh
E-mail | [email-masked]
Phone Number | (05680) 7009088381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 122

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | CSR | Currently working | 17.05k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check my internet connection secodly  will check is my device is properly connect to my PC  or not, after then i will retry to
Open this website.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a plateform throgh which i can share my file from one device to the another device in ofline mode and we can send only those file which are exist in my device only.

Through wifi i can connect my device to internet .As we know though internet we can send or receive file in online mode. Wifi enables us to access different application.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good customer service means  customer is ok with our service but not completely satisfied.
2. We give 24*7 support to our customer but He does not get the solution of his problem, in our point of view we are giving 24*7 support but customer is not getting good service.
3. Great customer service means we give the exect solution of customer's issue at real time.
4. Customer should be completely satisfied from our service.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skill.
2. Good knowledge of process.
3. Always tries to support customer with different mindset of customers.
4 Good technucal knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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