Subject: Tech Support Candidate - Vikram Arora
From: Vikram Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 00:29:42 -0400

| | Tech Support Test

Name | Vikram Arora
E-mail | [email-masked]
Phone Number | (91) 9711162369
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mindbridge | Team leader | 2018 | 36000
Previous Employer 1 | One touch solutions | Team leader | 2014 | 34000
Previous Employer 2 | APM infotech | Senior sales representative | 2009 | 20000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will open new tab and try to open a new website , if that website opens then I will launch a new browser like internet and try to open the website ndtv.com.If the website still not open then first I will clear history , cookies and restart the computer.

What according to you is difference between Bluetooth and Wifi? | WiFi is used for providing high speed Internet and Bluetooth connects short range devices .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service you are keeping your customer satisfied and with great customer service you are keeping your customer satisfied as well as happy .
What according to you makes you a good candidate for customer service or technical support job? | I would rather prefer technical support job as it has some challenges and on the other hand you are trying to rectify the problem and also you can upsell as well. On the other hand customer service is also to solve the problem but not technically .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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