Subject: Assigned to Group - RE: Virtual
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Jun 2020 02:25:42 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  RE: Virtual  Hi Amy,

Sure, happy to help.  Could you send a photo of the Automation settings please?

Also, by Virtual projectors, do you mean screens?  Is there a specific time and date that it happened, or is it happening all the time?

I’ve cc’d the support desk so a ticket is raised for this.

Thanks

Charlotte

Charlotte Jansen | Customer Support B2B
Les Mills International | [email-masked]
www.lesmills.com
From: Amy Lu <[email-masked]>
Sent: Tuesday, 23 June 2020 1:14 pm
To: Charlotte Jansen <[email-masked]>
Subject: FW: Virtual

Hey Charlotte,

We’re just having issues with the virtual projectors in the cycle studio and group fitness studio not coming down automatically as scheduled.

Any chance you could help with this? Is there any troubleshooting we can do on our end?

Thanks heaps,
AL

Amy Lu​
  |
Group FItness Manager
Les Mills Britomart
 |
[email-masked]<mailto:[email-masked]>
2 Britomart Place
,
Auckland
 |
www.lesmills.co.nz<http://www.lesmills.co.nz/>
P: (09) 300 4256<tel:(09)%20300%204256>
|
 M: 021 1457 541<tel:021%201457%20541>
<http://www.lesmills.co.nz/>
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From: Ben Varcoe
Sent: Tuesday, 23 June 2020 11:13 AM
To: Amy Lu <[email-masked]<mailto:[email-masked]>>
Subject: Virtual

Hi there Amy

Over the past few days, the projectors has not turned on for V classes. Twice this morning its occurred in cycle studio and a few times I had to do it last week in cycle studio and last Wednesday in group fitness in afternoon .

Thought you should know

Ben
Ben Varcoe​
  |
Facility Manager
Les Mills Britomart
 |
[email-masked]<mailto:[email-masked]>
2 Britomart Place
,
Auckland
 |
www.lesmills.co.nz<http://www.lesmills.co.nz/>
P: (09) 522 0095<tel:(09)%20522%200095>
<http://www.lesmills.co.nz/>
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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3655