Subject: Tech Support Candidate - Harimohan Bisht
From: Harimohan Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 20:28:40 -0400

| | Tech Support Test

Name | Harimohan Bisht
E-mail | [email-masked]
Phone Number | (91) 9910453748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 62, Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Echo MS | IT Executive | 4-05-2020 | 44500
Previous Employer 1 | Home Credit | Executive | NA | NA
Previous Employer 2 | Netconnect | DL-2 | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to Ping and tracert the gateway IP.
I will Ping and tracert the Website.
I will check the proxy settings if applicable.
I will try to check some other websites.
I will check the Internet Connections i.e. Wifi or Network Cables.
I will try to restart the system.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used for connecting short-range devices mainly for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me in the former, we are probably only keeping our customers satisfied; while in the latter, we are not only keeping them satisfied but we are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | Sound technical knowledge makes me good for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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