Subject: Tech Support Candidate - Pratul Mishra
From: Pratul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 17:40:28 -0400

| | Tech Support Test

Name | Pratul Mishra
E-mail | [email-masked]
Phone Number | (0120) 8707447220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 34

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kmi infosoft Pvt Ltd | Senior Analyst | 26 | 27500
Previous Employer 1 | HCL Technologies | Senior Analyst | 30 2016 | 22000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This problem can be caused by problems with cookies. We should check our network connection. It should be connected properly.
First we should check that this problem only happens with particular website or with all the websites. If it happen with all the websites we should try to clear cookies and cache.
We should check our wi-fi settings if we use a wired connection, make sure our Ethernet cable hasn't slipped out.

What according to you is difference between Bluetooth and Wifi?

According to me with the Wi-Fi we can fastly transfer the data because it has high speed however Bluetooth has not much speed.
Wi-Fi has more range but bluetooth has small range.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

I am giving one example for above question...

If our customer is irritated with our product/services and email us from our website and as per our TAT we respond him within 24 hours casually its called good customer service however if we respond him within couple of minutes with good product discount its called great customer services.

What according to you makes you a good candidate for customer service or technical support job? | If we have excellent communication skills, product and process knowledge it make me good candidate for customer service or technical support job opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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