Subject: Tech Support Candidate - Jatin Batra
From: Jatin Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 16:19:23 -0400

| | Tech Support Test

Name | Jatin Batra
E-mail | [email-masked]
Phone Number | (110092) 9811734373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | I. P extension ( patparganj ) Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kundan creations | Sales Manager | 15-3-2020 | 35 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check whether my data network connection is properly connected or not after that I will click on the refresh button on the top of the screen to troubleshoot the problem if still the problem persists then I will close the window and try it later due to server issue.
What according to you is difference between Bluetooth and Wifi? | Both are used for providing wireless communication through radio signals but bluetooth is actually accustomed connect short range devices for sharing information whereas Wi-Fi is used for providing hi speed web access or internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In providing good customer service, a person can barely keep the customers satisfied but in case of providing great customer service a person can not only keep the customers satisfied but loyal as well in order to establish a good relationship with the customers and maintain company's reputation
What according to you makes you a good candidate for customer service or technical support job? | Because I have all the required qualities which a good customer service representative should have such as listening to the customer carefully and acting accordingly. Having convincing power to convince the customer and satisfy them to the fullest. Ability to read instantly what customer exactly wants. Taking proper feedback from the customers to improve the productivity.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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