Subject: Tech Support Candidate - IMRAN SHAIK
From: IMRAN SHAIK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 16:09:06 -0400

| | Tech Support Test

Name | IMRAN SHAIK
E-mail | [email-masked]
Phone Number | (0091) 9000391439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | LAJPAT NAGAR, DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited, HYD | Associate | 28-10-2019 | Rs.29,167.00
Previous Employer 1 | Sabareesh Medical Agencies&Security systems | Technical Support Manager | 31-05-2019 | Rs.27,000.00
Previous Employer 2 | Dell International Services India Pvt.Ltd.,Chennai | Customer Care Voice Sr.REP | 27-02-2015 | Rs.16,659.16

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I'll check if the internet connection is working or not by opening another website.
2. If the internet connection is OK, then I'll check whether the URL of the site is correct or not by using a "website checker page" to confirm whether the given URL SERVER is down or not.
3. I can even ping the website by using ping command(syntax: ping www.ndtv.com -t) through the RUN window in windows by pressing WINDOWS key along with R key in order to get a reply in terms of TTL.
4. if the valid TTL reply received, then probing the firewall blocker is good option.

What according to you is difference between Bluetooth and Wifi?

1.Bluetooth and Wireless-Fidelity are not the same although they both work on radio frequency range.
2.Bluetooth has a short range i.e., maximum of about 3 meter to 10 meter while, the Wi-Fi signal ranges from 20m to 100m.
3.Both share 2.4GHz band while Wi-Fi can also works with 5GHz band frequency.
4.Bluetooth signal is used to connect devices such as wireless keyboards, mouse, headphones, speakers, etc as it can easily connect within a short range with very minimum usage of energy.While, Wi-Fi can be used to connect long range wireless devices like mobiles, computers, smart devices, internet connectivity devices like routers at high levels of data speeds.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | I believe always "good customer service" is just making the customer satisfied with all the given options. While, "great customer service" is the service offered towards the customer to make them satisfied with our available and also unavailable options following the protocol. Besides that we preserve the customer's loyalty and make them feel royal is what a "great customer service" is.

What according to you makes you a good candidate for customer service or technical support job?

I am good at this, qualities that a good candidate for customer service should possess are Enthusiasm, Communication skills, Customer Empathy/Compassion, Patience, Stress Management, Flexibility, Charismatic nature, knowledge about the company and its protocols.

While the qualities of a candidate for technical support are superior at problem solving abilities, flexibility, self-discipline, ability to prioritize the tasks, dedicated and focused commitment towards problems resolution, a detailed working style, being communicative technically, should not hesitate in sharing knowledge with team and superiors, the ability to learn from the experience, logical and creativity thinking levels, last but not least a demonstrated independent interest in technology and learning new things.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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