Subject: Tech Support Candidate - Urvika Bansal
From: Urvika Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 15:00:28 -0400

| | Tech Support Test

Name | Urvika Bansal
E-mail | [email-masked]
Phone Number | (91) 9953277373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rani bagh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindal intellicom | Moti nagar | 14 June 2020 | 16.5k
Previous Employer 1 | Bindu batra sparkles mind | Ashok park main | 15December 2020 | 10k
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

What according to you is difference between Bluetooth and Wifi? | Bluetooth allows for short-range data transfer between devices. As an example, it is commonly employed in headsets for mobile phones, enabling hands-free phone use. Wi-Fi, on the other hand, allows devices to connect to the Internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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