Subject: Tech Support Candidate - Vimal Rai
From: Vimal Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 14:20:39 -0400

| | Tech Support Test

Name | Vimal Rai
E-mail | [email-masked]
Phone Number | (+91) 7518224561
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad near sector 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Genpact | Process Associate | 30/12/2019 | 18000
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Go to the wordPress menu on left, clickSEOPressor.
2. Click view all.
3. Check the errors.
4. Click on the error and then click 'Fix This' .
5. Go to the Meta tab.
6. Fill the meta description.
6. Click update.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is accustomed connect short range device  for sharing information whereas Wifi is used for providing high- speed web access or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If providing the customer good service we are probably only barely keeping our customers satisfied while if providing great service we are not just giving customers satisfied but we are becoming loyal to them.

What according to you makes you a good candidate for customer service or technical support job? | I do believe that I posses good communication skills and interpersonal skills. I also do posses good command on basic computer concepts.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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