Subject: Tech Support Candidate - Bidhan Sharma
From: Bidhan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 14:03:09 -0400

| | Tech Support Test

Name | Bidhan Sharma
E-mail | [email-masked]
Phone Number | (0) 9160977016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | DESKTOP SUPPORT ENGINEER | 15/07/2020 | 35000
Previous Employer 1 | Aegis BPO Services | Assistant Desktop Engineer | 15/11/2018 | 13000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check the connection of my internet if it is working or not.

2. If internet is working then I will check if the website is functioning properly or not. I will use command prompt and Ping the website to check the status of the connection.

3. I will also clear my cookies and browser history if the above steps are working and still the web page is not loading.

4. I will use command prompt and use the Netstate command to see the path of Packets.

5. If the web page still does not load then I will try after sometime.

What according to you is difference between Bluetooth and Wifi?

Bluetooth: This is basically a kind of adapter on all the devices connecting with each other. It is simple to use and switching between devices is easier but have low security. And its range is 10m.

Wifi: A wireless adapter on all the devices of the network and a wireless router. It is more complex and requires configuration of hardware and software. Security features are better. Still, there are some risks and has high power consumption.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, exceptional customer service requires that you go above and beyond customer expectations.

And a great customer service provider either delivers ahead of schedule, or includes post-installation training and support to the buyer to ensure a high-quality experience. This type of post-installation support can minimize complaints and product returns.

What according to you makes you a good candidate for customer service or technical support job? | After working for 2 year in customer service field, I have understood that patience is most important thing a customer service representative must have. And I was able to adjust myself so perfectly that I was allowed to handle escalated calls in my previous organization. Ultimately, this has taught me stay positive and have a self control of myself. I am a kind of person who believes on continuous learning. Apparently, this helps you to adapt yourself quickly to a new environment and you face new challenges too. So, I feel like there is no one who can do more better than me for this position if I would be given a chance to showcase my skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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