Subject: Tech Support Candidate - Drishti Tiwari
From: Drishti Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 13:38:50 -0400

| | Tech Support Test

Name | Drishti Tiwari
E-mail | [email-masked]
Phone Number | (91) 9167292462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture | App / cloud support associate | 4th June 2020 | 410000
Previous Employer 2 | Wipro | Technical support associate | 8th April 2016 | 320000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To troubleshoot the issue with the URL and to fix it we need to check the error message.
Please check if the URL is correct. Check for the internet connection.
We need to check if the browser is on the latest version. Clear the browsing history and cashe.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a technology to connect devices in short range. This technology is used to replace the wires and make the connectivity wireless.
WiFi is the technology to connect devices such as computer, laptops, phones and others to internet interface.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The good customer service is driving the customer towards the resolution of the issue however great customer service is making sure the customer is feeling heard. We need to show empathy and ownership towords the issue or problem the user is facing. Great customer service is making the call or interaction worthy the time of customer and an impression of the brand or product you are representing
What according to you makes you a good candidate for customer service or technical support job? | The passion to resolve the issue it the top quality the candidate must have followed by the empthy and ownership taking skills. Patience is another virtue the candidate must possess
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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