Subject: Tech Support Candidate - Shagun Singh Shagun
From: Shagun Singh Shagun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 13:19:23 -0400

| | Tech Support Test

Name | Shagun Singh Shagun
E-mail | [email-masked]
Phone Number | (01334) 8445442684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haridwar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Test book | Counselor | 29/Dec/2019 | 18000
Previous Employer 1 | Honda showroom | Back-office | 30/05/2019 | 12000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check the web address (URL) in the address bar to make sure you're going to the right webpage.
2)If you are, try to open the same webpage on another computer connected to the same network.
3)If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

What according to you is difference between Bluetooth and Wifi?

Difference Between Bluetooth and Wifi
August 16, 2017 5 Comments

Difference between Bluetooth and WifiBluetooth and Wifi provide wireless communication and uses radio signals for doing so. The main difference between Bluetooth and Wifi is the purpose behind its designing. Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.
What according to you makes you a good candidate for customer service or technical support job? | Even with extensive training and experience, customer service representatives won’t know how to help every customer. Ask this question to find out if a candidate knows how to respond calmly and efficiently in these situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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