Subject: Tech Support Candidate - Afza Farhat
From: Afza Farhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 13:06:13 -0400

| | Tech Support Test

Name | Afza Farhat
E-mail | [email-masked]
Phone Number | (247001) 6395825816
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saharanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Javatpoint | Content writer | 7/7/2019 | 15k
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the network connection if well then
2. I will use another browser if first one will not work.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to share files with another device  within distance of 10 ft.
It can be used without any network connection.
While
Wifi provides a large bandwidth to share the files with other devices.
It can be used only over the internet connection.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.  The customer service should be genuine.
2. It should be on time as mentioned.
3.The owner should be well understood to the customer query or issue.
4. The customer should be doubt free after speaking to the query solver.
5. The query solver should have sweet voice and be well mannered.

What according to you makes you a good candidate for customer service or technical support job?

According to me, a good candidate
1. Should have the basic technical knowledge.
2. Should have good communication skills.
3. Must be punctual and well mannered.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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