Subject: Tech Support Candidate - Intekhab Akhtar
From: Intekhab Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 13:04:12 -0400

| | Tech Support Test

Name | Intekhab Akhtar
E-mail | [email-masked]
Phone Number | (+91) 9717246568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ahluwalia Contracts India Ltd. | Site Engineer/ Planning Engineer | 25/04/2020 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you are unable to open ndtv(as given) site. Check as following
1) Your browser is working properly.
2) Your net connection is working properly
3) You have not blocked this sites
4) Clear history, catched items etc

What according to you is difference between Bluetooth and Wifi?

Difrence between Bluetooth and Wifi are as follows
1) Bluetooth connection is for short range while wifi is for long rang.
2) Bluetooth has low speed connectivity but wifi has fast connection.
3) Bluetooth has low number of connectivity but wifi has several number of connection at a time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1)Good Customer Service - Response their customers after some time.
Great Customer Service - Response within a minute.
2)Good Customer Service - Customer willing to refund any product and you refunded it.
Great Customer Service - Customer willing to refund any product, you refunded and suggest other thing similarly and provide this service to them.
3) Good Customer Service - If customer irate and you have to deal with it. While they are being offensive and it was not your doing, you work to the best of your ability to help them.
Great Customer Services - you apologize, even if you had nothing to do with why they are upset. You accept responsibility. Let them know you will work to resolve this.

What according to you makes you a good candidate for customer service or technical support job?

1) Patience
2) Self Control
3) Respect
4) Attentiveness
5) Communication
6) Effective  Listening

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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