Subject: Tech Support Candidate - Deepak Arya
From: Deepak Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:54:43 -0400

| | Tech Support Test

Name | Deepak Arya
E-mail | [email-masked]
Phone Number | (+91) 8800189156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Eli research India pvt ltd | Backend Operation | 26/08/2019 | 21k
Previous Employer 2 | My wish market places India pvt ltd | Assistant relationship officer | 12/03/2018 | 18k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check my Internet lan wire cable and than i will check my internet connectivity.
If both not works so I will call to customer care of Internet provider.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is for single device connectivity and WiFi is for multiple device connectivity.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

being a good customer sevice is, offer your self to assist the costumer what he/she needs.

being an excellent customer service is not only focus on what customer need,1st make customer feel comfortble with you.and you will follow offer also for another item and don't allow the customer living in the store empty..

What according to you makes you a good candidate for customer service or technical support job? | I love to handle customer in order to any help or service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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