Subject: Tech Support Candidate - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:50:05 -0400

| | Tech Support Test

Name | Shubham Sharma
E-mail | [email-masked]
Phone Number | (110059) 7006043918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | C4 mohan garden gurudwara road Nawada Uttam Nagar 110059

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Raspl | Application support | 31 may | 19930
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connectivity.
2. Restart my device because many problems can be solved by restarting the device.
3. Using another browser.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect short range devices for sharing information whereas wifi is used for providing high speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied .
What according to you makes you a good candidate for customer service or technical support job? | According to me technical support job is good for customer because in digitally think that it would be more beneficial for all of them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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