Subject: Tech Support Candidate - Sangam Lal
From: Sangam Lal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:03:19 -0400

| | Tech Support Test

Name | Sangam Lal
E-mail | [email-masked]
Phone Number | (91) 8882399513
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttam Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Desqworx pvt ltd | Sr. Sales Associate | 14 jan 2020 | 35000
Previous Employer 1 | Eldocs Pvt ltd | Sr. Sales Associate | 30 Jun 2018 | 30000
Previous Employer 2 | Encore Capital Group | Process Expert | 10 Sep 2015 | 20000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If you're having trouble with a website, click the lock icon in the address bar to see if Firefox has blocked parts of the page that are not secure.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is to share the picture, song Or any other file while wifi is your internet connection through which you are able to surf on google.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where you are helping the customer with their quarries only however in great customer service you take an extra step to please the customer.
Good customer service is where you only satisfy the customer while in great customer service you make them loyal to your company.

What according to you makes you a good candidate for customer service or technical support job? | In customer service its very important to stay polite all the time and take the accountability to resolve tue customer complaint Or quarry and I have these qualities in me.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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