Subject: Tech Support Candidate - Himanshu Gupta
From: Himanshu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 12:02:09 -0400

| | Tech Support Test

Name | Himanshu Gupta
E-mail | [email-masked]
Phone Number | (91) 9599891633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patpargang

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gupta fragrances ltd | C.C.E | 28 april | 35000
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-  I will check my internet connection is it connects properly.
2- I will check my daily data usage may be I will complete my daily usage.
3- I will check my net speed is it comming properly or my net speed is slow.
4- Than I will check the url address is right or not .
5- for checking right url I will go on google and check right url and than I go n try to open that website if it is not open that it means it's not working from the server.

What according to you is difference between Bluetooth and Wifi?

According to me bluethoot is a wireless device which we use for communication .
Wifi is a device which we use to connect with internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When you interact with the customer properly but you are not satisfied the customer . Other is you interact with customers properly and solve his all problems and satisfy the requirements.
What according to you makes you a good candidate for customer service or technical support job? | I think i am very optimistic and hard working person and I can work in any situation under proper guidance even under pressure because it always increases my skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |