Subject: Tech Support Candidate - Rohit Rohit
From: Rohit Rohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:57:21 -0400

| | Tech Support Test

Name | Rohit Rohit
E-mail | [email-masked]
Phone Number | (00) 9682628375
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi Nawada

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Nityo infotech | Service desk engineer | 20 april 2020 | 24000
Previous Employer 2 | N/A | N/A | N/A | N/A

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check the internet connectivity if internet is working then. Clear the browser history and cookies. Then again getting same error then update the GP UPDATE with help of CMD PROMPT.

What according to you is difference between Bluetooth and Wifi?

Bluetooth using for data transfering host to host.
wifi used for internet connectivity. Transfer the data from one network to another networks

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when we provide the resolution to the customer what he requires. Resolve all his queries and problems.

Great Customer service is providing all the details of his questions and resolving Customer's request. Along with that asking him is there anything else which we can deal with. And detailing him in such a way that same issue does not occurs again. Providing him key points how he can resolve the issue by himself without reaching out to us.

What according to you makes you a good candidate for customer service or technical support job? | I think my knowledge is good for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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