Subject: Tech Support Candidate - Gaurav Singh
From: Gaurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:50:30 -0400

| | Tech Support Test

Name | Gaurav Singh
E-mail | [email-masked]
Phone Number | (+91) 8076634804
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vasundhara, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Teleperformance | Customer care executive | 21/03/2020 | 18500
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check my internet connectivity if it is working or not, and if that is also good then i'll close the tabs refresh the system and browser and then try to reopen again.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is a medium to connect two devices to each other and it can form a connection bridge to only two devices at a time... On the other hand wifi lets you to the internet connectivity and so many devices can be connected parallely at once
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is all about just trying to solve the guest's issue but when it comes to great customer service skills then there are so many points which should be used for ex. Probing, asking proactively if he/she is having another problem, giving all the efforts to resolve their concerns, greeting them, further assistance.

What according to you makes you a good candidate for customer service or technical support job?

You should have :-
* good communication skills
* patience
* listening skills
* presence of mind
* decision making skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |