Subject: Tech Support Candidate - Shiva Sharma Shiva
From: Shiva Sharma Shiva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:33:16 -0400

| | Tech Support Test

Name | Shiva Sharma Shiva
E-mail | [email-masked]
Phone Number | (01234) 9012659797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Baraut

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we have to check the internet is working properly or not then we have to check the error status according to error status we have to solve the  problem
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used for short distance connecting and Bluetooth speed is very less in compare of Wi-Fi Wi-Fi can use at very long distance also Wi-Fi speed is more than bluetooth in short distance we use Bluetooth Bluetooth sharing speed is also very low when we share anything with Wi-Fi we can share it in within a second very large file also
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer can only satisfied but great customer is regular customer
What according to you makes you a good candidate for customer service or technical support job? | Who listen the problem very carefully and have a good knowledge of that field
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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