Subject: Tech Support Candidate - Chhavi .
From: Chhavi . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:21:50 -0400

| | Tech Support Test

Name | Chhavi .
E-mail | [email-masked]
Phone Number | (91) 9599464085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Royal Bank of Scotland | Operations analyst and customer service | 31st march | 22000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will try in different browser like IE if still the same error comeThen i will reset the IE , clear cahces cookies and temp file Or if still the troubleshoot problem will remain the same then I will add the web site in compatibility mode.
What according to you is difference between Bluetooth and Wifi? | Bluetooth connects devices and wifi connects network through devices
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer refers to the one who understands the needs and the availability of the company as per their requirement whereas great customer are the one who thinks about their demanding companies on which they are lying to for the services.

What according to you makes you a good candidate for customer service or technical support job?

For being patient is the main form to do a customer service
Being polite and positive even in hard condition and pressure

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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