Subject: Tech Support Candidate - Ram Raj
From: Ram Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:20:02 -0400

| | Tech Support Test

Name | Ram Raj
E-mail | [email-masked]
Phone Number | (91) 8368252916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Harsh vihar2 near mandoli jail complex

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check properly the net connection.
2. Enter correct website.
3. Tap new page
4. Even if error is not resolved then reload it.

What according to you is difference between Bluetooth and Wifi?

1. Data(text/ file) can not be sent through wifi where as  through bluetooth it can do.
2.data sharing(internet sharing) is possible through wifi where as it is not possible through bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Sorry i have no idia for this question

What according to you makes you a good candidate for customer service or technical support job?

1. I have capacity to listen customer' grievances with close attention and with my soft skill and technical knowledge; i can resolve it timely to the point of theire satisfaction.
2.to tell all the features of my product to customer and  using digital payment mode.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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