Subject: Tech Support Candidate - HEMA MATPAL
From: HEMA MATPAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:19:27 -0400

| | Tech Support Test

Name | HEMA MATPAL
E-mail | [email-masked]
Phone Number | (91) 9873296974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | G

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | EXL SERVICES INDIA PVT. LTD. | SENIOR EXECUTIVE | 18-6-2019 | 30000
Previous Employer 2 | HCL TECHNOLOGIES | SENIOR ANALYST | 28-7-2017 | 20000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If the error code is 404 which means internet connectivity issue. To solve this,  I will check my internet connection. If it is connected, I will disconnect and then connect it again.
I will close all other browser tabs to optimally use the internet speed.

2. If the error is something else apart from code 404, I will try to open the website in incognito mode. If that doesn't work, I will delete all the history and cache memory and then try to open the page.  If that doesn't work, I will try to open the website in some other browser. If that doesn't work too, I will try to open the website on some other device. If it opened on other device, then I will reinstall the browser in my computer and then try to open the website.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to provide connection between nearby devices without needing any internet connection. It is a secured wireless connection.
Wifi can connect devices in a long range and needs an internet connection.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer is someone who follows the procedure and raises genuine concerns. He will also give you required time to solve the problem.

Great customer is someone who follows the rule and also participate in customer satisfaction and feedback surveys. He spends a few minutes out of his busy schedule to comprehend the delays in resolution and still be patient.

What according to you makes you a good candidate for customer service or technical support job?

A good candidate for customer service or technical support job is strong listening power, patience, empathy and process knowledge to help provide quick resolution.
If a customer representative is patient and understands his and customer's value, he will do his best to provide quick resolution. The very sense of understanding other's trouble makes a great impact on customer or technical service job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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