Subject: Tech Support Candidate - Rishabh Mudgal Rishabh
From: Rishabh Mudgal Rishabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:12:08 -0400

| | Tech Support Test

Name | Rishabh Mudgal Rishabh
E-mail | [email-masked]
Phone Number | (+91) 7817873454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microsense PVT ltd | Help desk Executive | N/A | 13500
Previous Employer 1 | HCL INFOSYSTEM PVT LTD | System Engineer | 30/06/2017 | 10500
Previous Employer 2 | Team lease PVT ltd | Help desk | 30/06/2016 | 11500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Open a new tab and check to see if I can load another website like google.com or mozilla.org.
Step 2. Launch another browser, like Internet Explorer, and try to open the site were I having problems with.
Step 3. Try clearing web browser cookies and cache.
Step 4. The problem only happens on a secure (https) website.
Step 5. Check the problem happens in all web browsers.
Step 6. Check the settings of any Internet security applications i use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). I should try to remove any permissions those applications have for web browser, and then add them again.
Step 7. Restart the Computer.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service – Your customer emails from your website. You respond within 24 hours.
Great Customer Service – You respond to that customer within minutes.

What according to you makes you a good candidate for customer service or technical support job? | For being a Customer service Representative I act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met in a manner that reflects positively on the organisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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