Subject: Tech Support Candidate - Richa Anand
From: Richa Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:10:53 -0400

| | Tech Support Test

Name | Richa Anand
E-mail | [email-masked]
Phone Number | (+91) 8290815588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ajmer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | Pragya International School | Assistant Teacher | 14th June, 2019 | 20,000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection
Check the URL
Try to refresh the website
Open a new tab to check if another website is loading
Check whether the browser has blocked parts of the page
Clear browser's cookies and cache
Launch another browser and try to open the website there

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect devices in shorter range just for sharing data like pictures, videos, documents etc. Whereas WiFi is used for accessing high- speed internet, and has a larger range.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means that we are just barely satisfying the basic needs of our customers whereas a great customer service implies that we are fulfilling needs that even the customers didn't know they had!
What according to you makes you a good candidate for customer service or technical support job? | Besides having effective communication skills, I am a patient listener and an empathetic person. I am able to maintain my calm under stressful situation and think on my feet!
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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