Subject: Tech Support Candidate - Siddhi Tiwari
From: Siddhi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:03:26 -0400

| | Tech Support Test

Name | Siddhi Tiwari
E-mail | [email-masked]
Phone Number | (91) 9369737237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Allahabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- try to open the same webpage on another computer connected to the same network.
2-If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be
down.

What according to you is difference between Bluetooth and Wifi?

1-Bandwidth requirement is low in Bluetooth whereas it is high in case of Wifi
2-For connection establishment, through Bluetooth, a device would require Bluetooth adapter. On the other hand, for using Wifi devices require wireless adapter and router.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | GOOD CUSTOMER SERVICE is just doing your job and meeting your customers expectations while great CUSTOMER SERVICE is loving your job and exceeding your customers expectations.
What according to you makes you a good candidate for customer service or technical support job? | Because I m having good communication skill, problem solving attitude,passion towards my work. I m always ready to nature my knowledge and always want to serve a good company
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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