Subject: Tech Support Candidate - Vaishali Kumari
From: Vaishali Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:00:56 -0400

| | Tech Support Test

Name | Vaishali Kumari
E-mail | [email-masked]
Phone Number | (+91) 9354078816
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New friends colony

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Innovative Era | Hr executive | SEPT 2019 | 16400
Previous Employer 1 | Square yard | Business development executive | OCT 2019 | 20200
Previous Employer 2 | Investors clinic infratech | Senior portfolio associate manager | April 2020 | 26400

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will try turning it on and off method.simply shutting down the browser app and then reopening it. After that i will try force reload the page then I will check with the multiple browsers and also clear the browser cache .

What according to you is difference between Bluetooth and Wifi?

The mail difference between bluetooth and wifi is the purpose behind its designing . Bluetooth is essentially used to connect short range devices for sharing data while wifi provides high speed internet access.
Another difference between Bluetooth and Wifi is that limited number of devices have provision to connect with other devices in Bluetooth. On the other hand, Wifi provides access to more number of users.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service ,you are probably only barely keeping your customers satisfied;while in great customer service, you are not only keeping them satisfied,you are also keeping them loyal.
A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it

What according to you makes you a good candidate for customer service or technical support job? | “To me, customer service means ensuring that the client or customer has the best experience possible. I have learned that by listening to the customer’s desires, concerns, and perspective, I am able to figure out the best way to solve any issues that come up. I especially enjoy when I get to help a customer find a solution they didn’t even realize was possible—one that makes them happy and keeps them as a satisfied customer.”
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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