Subject: Tech Support Candidate - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 11:00:06 -0400

| | Tech Support Test

Name | Deepak Sharma
E-mail | [email-masked]
Phone Number | (122003) 7303937089
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | Grow Your Career | Sales Executive | 16th March , 2019 | 12,000 in hand
Previous Employer 2 | Saburi Tlc | Sr. Solution Engineer | 8th May , 2020 | 22 k CTC

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will press control , shift and delete . Select all cookies and caches and delete them. I will close the browser and reopen . Hence , most of the time this troubleshooting resolves the partical issue.

Incase the flash player is not working , will reinstall the flash player , if required I will also install java for smooth functioning.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is for short range data transfer on the other hand Wi-Fi allows device to connect to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you address the issue of the customer and resolve it and the great customer service is when you empathize the customer and resolve the queries and problems in such a way so that he or she should not face the same problem again and again keeping company image and reputation in mind.
What according to you makes you a good candidate for customer service or technical support job? | I have a good knowledge of technicalities required to resolve the computer or network related concern as well as being a customer to many products I know what customer requires for a satisfaction. I was fortunate enough in an organisation wherein I was provding customer service and technical support as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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