Subject: Tech Support Candidate - Nishant lavania
From: Nishant lavania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:58:42 -0400

| | Tech Support Test

Name | Nishant lavania
E-mail | [email-masked]
Phone Number | (0) 7500215779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Network bulls technologies | Presales | 31 july 2020 | 57k
Previous Employer 1 | Wipro | Technical support engineer | 2017 | Na
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1) check whether user is able to connect with internet. Test PING
Step 2) Try to reopen the site in another browser or delete browser history with cookies.
Step 3) Last, you can reset the computer

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a software via which user will connect with other device for sharing files & media.

Wifi- Wireless Fidility is a technology used to access internet in order via other devices like modem , Router

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer is maintaining SLA and providing solution to customers where as Great customer service are treating customer on P1 priority maintaining all their products up and running in SLA
What according to you makes you a good candidate for customer service or technical support job? | Since I am working in technical domain and having good understanding of customer mindset and requirement. Also
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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