Subject: Tech Support Candidate - Rakesh Ranjan
From: Rakesh Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:55:03 -0400

| | Tech Support Test

Name | Rakesh Ranjan
E-mail | [email-masked]
Phone Number | (+91-) 9709626018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mandawali New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DEV IT SERV. PVT. LTD | IT DESKTOP HARDWARE AND SOFTWARE ENGINEER | 4/1/2020 | 8000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Rj 45 connection  cheking. It is Website block
What according to you is difference between Bluetooth and Wifi? | Bluetooth is range 10 meter. Wifi is range 100 meter. Bluetooth power consumption low. Wifi power consumption high
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | While some companies are more customer-friendly and pride themselves on making their customers happy, other companies don’t care as much and often take their customers for granted.
What according to you makes you a good candidate for customer service or technical support job? | The range of customer service roles available is huge. Companies in all industries need to interact with their customers and keep them happy, and these interactions happen across a number of channels
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |