Subject: Tech Support Candidate - Suchita Sabharwal
From: Suchita Sabharwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:54:03 -0400

| | Tech Support Test

Name | Suchita Sabharwal
E-mail | [email-masked]
Phone Number | (91) 9873563251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Source India, (An Art Gallery) | Business Developer | March 2020 | 32000
Previous Employer 1 | HYPER QUALITY Pvt. Ltd. | QA | May 2010 | 21000
Previous Employer 2 | CONVERGYS India Pvt. Ltd. | Sr. Executive | Feb 2009 | 16500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I'll restart the device/computer system. Many basic problems can be solved simply by restarting the device. I'll make sure the Internet Connection works. If the problem doesn't get resolved then I'll check if the Website is down for everybody or just me. If, it is 'just me', then I'll try to browse the website on another browser. If it still doesn't work, then it could be an issue with the original browser or there may be an issue with the website itself. Thus, I'll reach out to Customer Care for further assistance.
What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing “good" customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal by providing outstanding assistance.

What according to you makes you a good candidate for customer service or technical support job?

1) Listening to the customer's concern properly.
2) Paraphrasing customer's concern.
3) Being Empathetic
4) Possessing Knowledge
5) Keeping things positive.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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