Subject: Tech Support Candidate - Saurabh Singh
From: Saurabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:53:21 -0400

| | Tech Support Test

Name | Saurabh Singh
E-mail | [email-masked]
Phone Number | (0120) 9455232565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 73

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address(URL) in the address bar to make sure u are going  to the right web page

2 . Delete your cookies because a broken cookie can cause error

3 . Change your proxy settings

What according to you is difference between Bluetooth and Wifi? | Blutooth and wifi are the different standards for wireless communication. Wifi is better suited for operating full scale network because it enables faster connection ,better range from the base station, and better wireless security than blutooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good  customer service means keeping our cutomers  satisfied whereas a great customer service means along with the satisfaction of the customer they must be loyal also .

What according to you makes you a good candidate for customer service or technical support job?

My skills makes me fit for the technical support or customer service job .As per the requirement I am good in English ( both speak and write ) .
Also I always willing to learn new things .
And as I am hard working  and supportive in nature I can perform the work .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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