Subject: Tech Support Candidate - Oshika Mongha Oshika
From: Oshika Mongha Oshika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:53:09 -0400

| | Tech Support Test

Name | Oshika Mongha Oshika
E-mail | [email-masked]
Phone Number | (201014) 7617498372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | A33 shakti Khand 4 Indrapuram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eclerx | Analyst | 30/05/20 | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection, it should be stable, then I will make sure that web address in the location bar should be correct (https://) sometime because of S it gives prompt, if everything is fine, ans still getting prompt then I try the link on another browser and try to access another link like wise www.google.com or www.net.in etc if these website work fine then I will skip the error and continue on the next step, I am sure the site will open and if not then there is issue with the website
What according to you is difference between Bluetooth and Wifi? | Bluetooth cover the short range connections and also we can only share files that's it we can not share our internt or use someone's other internet connection however with the WIfi it's range is more coverable as compared to the bluetooth also we can access another Internet connection also able to share our Internet connection.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer care service is resolving the concern doing everything thing as per process but not trying to make a bond with the customer, our purpose is not only to help the customer but also make them feel that they are our family and always try to convience them that they our first and they are special
What according to you makes you a good candidate for customer service or technical support job? | I am good in technical support job as my last role was teachical analyst aslo I am good to keep the customer longer with the services to make them feel they are our first priority as well as we will do our best to fix their issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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