Subject: Tech Support Candidate - Md Shahid Iqubal
From: Md Shahid Iqubal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:52:04 -0400

| | Tech Support Test

Name | Md Shahid Iqubal
E-mail | [email-masked]
Phone Number | (+91) 8287556663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Baraola, Noida sector 49

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Provana india pvt. ltd. | Process Analyst | 1 April | 18k
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

•Client Side Errors: 400 Bad Request
This error occurs when the server is not able to understand the request. It happens when the rules of the HTTP protocol is neglected by the browser. This causes difficulty to the server to process the request.
So before contacting the site owner check your system and clear your cache’s.

•401: Authorization required
This error occurs when the site is password protected by the client. 401 authorization error does not provide an error message but it shows a pop up asking the user to enter the login id and password. If you know the login and password details than you can enter the protected site. If you don’t have the details then you will be taken to the Authorization Required error page. If you are an owner of a website and if you wanted to protect your site using a password then you can add the password protection using the c panel account.

•Slow Loading pages
The speed of each page of your site is the main factor which search engines will consider. Slow web pages will lead to high bounce rate and low conversion rate. Use tools to find out if there is an issue with the website that makes the site slower.

•Client Side Errors - 400 Bad Request
This error occurs when the server is not able to understand the request. It happens when the rules of the HTTP protocol is neglected by the browser. This causes difficulty to the server to process the request. This error occurs due to one of the following reason

some problem on the client side
lack of internet connection
defective browser
caching problem
So before contacting the site owner check your system and clear your cache’s.

•403 Forbidden
This error occurs when the server is able to understand the request but it refuses to accept due to some reason. When the user gets this error message it means that the server rejects the request with No explanation.

The common reason for this error is the site owner does not allow the browser to have access to the file directory structure of the site. Another reason is the specific file that the browser wanted to view does not have the necessary permission.

What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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