Subject: Tech Support Candidate - Dipanshu Singh
From: Dipanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:44:02 -0400

| | Tech Support Test

Name | Dipanshu Singh
E-mail | [email-masked]
Phone Number | (110053) 9871809966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhajanpura(Northeast Delhi)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shunya Technologies | Operation Executive | NA | 15000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check that am i connected to the internet or not.
Second,I will check that the webpage is loading on other devices or not.
Third,Will try to open the site in other browsers.
Fourth,Clear cache and cookies.
If webpage is opening on other devices but not in my computer so i will google the solution and try my best to solve it.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used mainly for connecting devices in a short range.Wifi is used for providing internet to the devices and it covers more distance than bluetooth.
Bluetooth works on 2.4 ghz frequency while wifi works on 2.4 and 5 ghz frequency.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you listen to the customer and solved their problem.
Great customer service is when you listen to the customer as like you are in their position.You feel their problem and try to solve as early as possible and you prioritize the customer satisfaction first.

What according to you makes you a good candidate for customer service or technical support job? | I am good in technical skills so i will understand the problem of customer easily.My communication is good in English and Hindi both.I speak politely with people and belive in giving respect to everyone out there.In real life most of the person can do the job but if you want to sustain the customer,it is needed that they feel pampered with you.I know how to take care of it with the skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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