Subject: Tech Support Candidate - Pallavi Tiwari
From: Pallavi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:36:33 -0400

| | Tech Support Test

Name | Pallavi Tiwari
E-mail | [email-masked]
Phone Number | (91) 9717367304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nokia Network and Solution | Network Integration Engineer | 30 june | 16000
Previous Employer 1 | FKM | Content Curator and Digital Marketing Executive | 15 Febraury 2019 | 15000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will shut down the browser and then reopen it again.
2. Try to open it with another browser.
3.  Clear the cache and cookies from the browser.
4. Change the computer's date and time because incorrect setting makes browser to think that mentioned website's SSL certificate is invalid or expired.
5. If any antivirus program has been installed on the computer system try to temporarily switch it off.
6. If you are using VPN(virtual private network) service then turn it off for couple of minute.
7. Look out the SSl certification validation.
8. Take a SSL server test. This test will allows to check the complete SSL set up for the website.
9. Check the domain name because the variation will not allow to open it.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used for wireless communication via radio signals. It is used to share information between the two devices within the short range(10m).

Whereas, wifi provides high speed internet access and allows you to connect within the range of 100m.

Wifi has more securable features than bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In great customer service the query handler exceeds the expectations instead of matching expectations.
In great customer service the executive will listen the complain with the poise and try to resolve on the first try.
Moreover, executive will try to add a personal touch by modifying their tone and communication way according to the customer.

What according to you makes you a good candidate for customer service or technical support job? | I am an active listener and posses excellent communication skills. Ability to build a rapport and adapts positive problem solving methods.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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