Subject: Tech Support Candidate - Nimit Kumar
From: Nimit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:34:55 -0400

| | Tech Support Test

Name | Nimit Kumar
E-mail | [email-masked]
Phone Number | (+91) 7903370470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get an error while opening any website  then the very first step I will take is to check the router connection and find if the lAN cable is connected properly or not if the connection is alright then i will disable the antivirus and firewalls because some websites dosen't open with an active antivirus if then also the problem doesn't get any solution then I'll check  if there is any proxy is turned on or not and if it is turned on i would turn it off if then also the problem doesn't get solved i would go through the control pannel and look for network adapter settings and then whether the DNS servers are suitable for the Internet protocol or not.
By having all the steps done if the problem doesn't get solved yet then i would probably contact any expert to get this done

What according to you is difference between Bluetooth and Wifi?

Bluetooth is used to connect short range devices for sharing files while wi fi is used to provide high speed internet to the devices
Bluetooth is restricted to limited number of devices while wi fi allows to connect more number of devices
Bluetooth is used when internet speed is not a concern while wi fi is used to provide high speed internet to the user

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is to provide a instant solution for the problem of a customer
Whereas a great customer service is to analyze the problem of the customer and provide him a reliable solution and make him sure that if any problem occurs in future then you are there to fix it and u'll definitely have great solutions for their problems.

What according to you makes you a good candidate for customer service or technical support job? | I like to interact with different kind of people and also have good analytical skills which are very important for this kind of job because if one cannot understand that what exactly the problem is he cannot come up with good solutions
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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