Subject: Tech Support Candidate - Anuj Pal
From: Anuj Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:31:01 -0400

| | Tech Support Test

Name | Anuj Pal
E-mail | [email-masked]
Phone Number | (+91) 7518295688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my network connection.
2. I'll check URL of the website.
3. I'll delete the cookies.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used for short range data transfer between devices. Whereas Wifi is used for connecting devices to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer is about helping the customer but barely keeping your customer satisfied. But in great customer service you not only need to keep them satisfied but keep them loyal also.
What according to you makes you a good candidate for customer service or technical support job? | I am an amiable person and love to take initiative whenever i try to interact with anyone. I am also a positive thinker which helps me to create a positive relationship with other people.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |